What do I do if I'm a new user and I don't have an account?
Register here. Note that your account will not be enabled until your identity has been confirmed by your EVC.
What do I do if I've forgotten my password and/or username?
Reset your password. Follow instructions on screen and in subsequent emails and you will be sent a new password and a reminder of your username. Be patient - although the Exeant server will send an email immediately, this can often take a while to get through your own email systems filtering and anti-spam measures.
What do I do if the reset password facility won't work because I've changed my email address?
Exeant sends password reset emails to the email address it has stored for you. If this has changed, you will need to contact your EVC and they will be able to change the email address for you. If you are an EVC, then contact your employer's outdoor education adviser.
What do I do if I've tried all of that and I still can't log in?
Please contact firstname.lastname@example.org. Note that they are unable to tell you your password, reset it for you or change your email in the system. Only your EVC or employer can do these things.